Bookings & Cancelations Policy

ADVANCED BOOKINGS

We accept advanced bookings up to 12 months ahead of time. We STRONGLY recommend booking in advance during peak Holiday periods. No booking is considered confirmed until the required deposit has been received.
Indicative availability can be checked by clicking on the Green 'Check Availability' Arrow on each course or dive experience page.

DEPOSITS


All Day Trip Dive & Snorkel Charter Bookings (Day Boat)
We ask for a REFUNDABLE 30% deposit.

All Training Courses & Private Diving
We ask for a REFUNDABLE deposit of 30%. The balance is due on the first day of your course.

CANCELATION POLICY


All Day Trip Dive & Snorkel Charter Bookings (Day Boat)
We all know holiday plans sometime have to change so we will happily provide you with a FULL REFUND up until 5pm the day prior the trip, less any costs incurred on your behalf by the company (Eg Airport Transfers etc).

All Training Courses & Private Diving
Need to cancel or change your dates before you start? No problem, we will happily refund you, less the price of any materials already provided and/or costs incurred on your behalf by the company. What could be fairer than that.

Once a course has begun, should you choose not to continue or be unable to continue for any reason, a refund of the uncompleted portion of the course will be made, less any costs incurred on your behalf by the company. A full break down will be provided to you.

In the unlikely event that your booking is unable to be completed as schedule, due to weather or other event outside control of the Company, alternative training dates will be offered to the client, or alternatively the Customer may receive a refund for the uncompleted section of the training, and referral papers will be issued.

MEDICALS

While we may assist you in booking a medical or provide medical forms, all medicals as required under Australian law are undertaken independently of the company, and payment for the same is to be made directly to the Doctor involved. Medicals are for your own protection.

CERTIFICATION

Payment of course fees does not guarantee certification, our staff will work with students to achieve all skill requirements for certification, however if in the opinion of the instructor the student is not able to meet these requirements, certification will not be issued. This is for the protection of you our valued Customer.

LIVE-ABOARD TRIPS

Require a deposit of 50% per person to confirm a place. Balance of payment due 30 days from trip date. No refunds of deposits will be made less than 21 days from trip date, full payment will be forfeited if cancelled less than 10 days from trip date. Private trips and Charters will have specific conditions, due to boat relocation and preparation; these conditions will be provided to you at time of enquiry and booking.

DOMESTIC DIVE TRAVEL

Requires a 50% deposit per person for confirmation. Final payment due 30 days prior to travel date. No refunds of deposits will be made less than 21 days from trip date, full payment will be forfeited if cancelled less than 10 days from trip date. Please note specific airline booking conditions may also apply. Check your trip data sheet for full details.

INTERNATIONAL DIVE TRAVEL - Outbound from Australia

Requires a 50% deposit per person for confirmation. Final payment due 45 days prior to travel date. Full payment will be forfeited if cancelled less than 21 days from trip date. Please note specific airline booking conditions may also apply. Check your trip data sheet for full details.

FAIR GO POLICY

Divers for Divers We're all divers, and here at Tech Dive, we treat our customers with the respect and consideration, we ourselves would like to receive. This extends to our Cancelation and Refund Policy. It's a refreshing difference you'll enjoy. We call it Customer Service.

CONTACT US

TECH DIVE ACADEMY PTY LIMITED
Tel +61 7 4015 2915 (Office)
Mobile 0422 016 517
E info@tech-dive-academy.com
W www.tech-dive-academy.com
FB Visit us on Facebook

Click for a full list of contact numbers
Located at Craiglie, Port Douglas
Departing Reef Marina
PO Box 81, Port Douglas
Queensland 4877
Australia